Incident Management
Full lifecycle with priorities, SLA tracking, timeline, comments, escalations, and automatic evidence emit to linked controls.
- Priorities & Categories
- Response + Resolution SLAs
- Immutable Timeline
- Internal Notes
ITSM Suite
A complete ITSM platform, not a ticket queue.
Nine tightly integrated modules built on a shared configuration and asset graph. Ready to replace Freshservice, Jira Service Management, or ServiceNow — without the migration pain.
Problem Management
Root cause analysis with a Known Error Database and full linkage to originating incidents.
- RCA templates
- Known Error DB
- Related Incidents
Service Request Management
Self-service catalogue, multi-step approvals, and fulfilment workflows with configurable SLAs.
- Service Catalogue
- Approvals
- Fulfilment SLAs
Change Management
RFCs, CAB approvals, risk assessment, and a visual change calendar to prevent collisions.
- RFC Workflow
- CAB Approvals
- Risk Assessment
- Change Calendar
Release Management
Planned releases with rollback plans, deployment tracking, and a release calendar.
- Release Planning
- Deployment Tracking
- Rollback Plans
Asset Management
Every hardware, software, cloud, and network asset — auto-linked to incidents, changes, and controls.
- Hardware & Software
- Cloud & VMs
- Warranty & Cost
- Criticality & Risk
CMDB
Configuration items with rich relationships across applications, servers, and business services.
- Relationship graph
- Impact analysis
- Baselines
Knowledge Base
Articles, procedures, runbooks, and policies indexed and surfaced inside tickets.
- Articles & Runbooks
- Policies
- AI Recommendations
SLA Management
Response, resolution, and escalation SLAs with automated breach notifications.
- Response + Resolution
- Escalation Rules
- Breach Alerts